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Saturday - November 18, 2017    


   Courses >> Business Communication:
Business Communication
Top Telephone Techniques
One Day   
  

WHO SHOULD ATTEND
This one-day course is intended for people who have to deal with the customer - either directly or indirectly using the telephone.
 
WHAT WILL THEY LEARN
An appreciation of who the customer is
  • Fundamental principles of customer service
  • How to use the telephone as an effective and efficient means of business communication
  • How to communicate effectively in oral forms
  • How to put oral messages into writing
 
METHODOLOGY
Through presentations by course leader and participants, video presentations, role plays in small groups. Participants must come with:
  • the intention of being actively involved
  • a commitment to helping your organisation become a success
  • a sense of humour
 

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