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Saturday - November 18, 2017    


   Courses >> Management Development:
Management Development
Developing An Understanding of Grievance
Two Days   
  

INTRODUCTION
There is a direct link between employee satisfaction and productivity. Reducing employee complaints, grievances and dissatisfaction represents a net gain for the organisation. However, the human cross-currents, thinking and emotional elements often finds its place in the work environment leading to productivity woes.
 
WHO SHOULD ATTEND
This training aims to help line leaders and above, especially those with responsibility for managing performance and productivity of a workgroup.
 
WHAT WILL THEY LEARN
The training deals with the fundamental cause of grievance in the workplace, contributing factors, why it should not be ignored and ways & means to reduce its impact on the organisation. It attempts to help improve performance, potential and deal effectively, confidently and completely in problem situations. The programme projects a combined approach science and arts, skills vs will, mind & emotion with tools and techniques.
 
METHODOLOGY
  • providing conceptual understanding
  • relating to theory
  • moving from process to practices
  • integrates lectures in delivery, OHP, video, group participation, Question & Answer, role play, discussing real-life situations.
 

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